FREQUENTLY ASKED QUESTIONS
RETURNS / EXCHANGES OF ITEMS
EFFECTIVE FEBRUARY 1, 2021
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at firstname.lastname@example.org to notify us of the mix up. Please include your order number, name and email used on the order. Be sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.
I RECEIVED A SUSPICIOUS EMAIL / ASKING FOR PERSONAL INFORMATION, IS THIS LEGITIMATE?
THE MASTEROFRESILIENCE.COM email domain is our only verified email we will use. If any other domain other than masterofresilience.com is tagging you saying you’ve won a giveaway it is a scam. We do NOT do cash giveaways! Any email, posting, or social media page posing as Master of Resilience asking for any personal information including cash app or bank account info through DM is a scam. PLEASE DO NOT respond! Also, please do not click any links within the body of those emails and please take a screen shot of said page or email and forward it to email@example.com
WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-14 business days to process and ship. This policy begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
MY ORDER SAYS DELIVERED BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?
USPS, UPS, and/or FED-EX (depending on the shipping method) is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting either your local post office, UPS, or FED EX Directly.
SHIPPING ADDRESS ISSUES
Master of Resilience WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer’s responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes. The only exception is IF the address discrepency is noted prior to order going into processing (ie at the time of order email confirmation) we will make every effort to make the address correction.
If your order is returned to our facility by USPS, UPS, or FEDEX due to any address discrepancies on our part you will be completely refunded or it can be arranged to have the order re-delivered at our cost.
If your delivery fails and contains a sold out item we will invoice shipping fee to re-ship your order to the updated address if requested. Alternatively, you can receive a refund for the cost of merchandise.
WHY IS MY ORDER STILL IN 'PRE-SHIPMENT'?
Tracking numbers are sent to your email as soon as your order’s label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS, UPS, or FEDEX scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment. (PLEASE ALSO KEEP IN MIND OF THE POSSIBLE DELIVERY ISSUES PERTAINING TO THE COVID-19 CRISIS, THANK YOU FOR YOUR PATIENCE!)
It is uncommon but under the unfortunate circumstance that an item has been oversold.
If we are not able to ship said item with your order, you will be refunded for the missing item and the remainder of your order will ship.
If your complete order consists of that one item, you will be refunded the shipping cost as well.
Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.
IS MY MOR SHIRT ORDER MEN'S OR WOMEN'S SIZING?
All Master of Resilience unisex tees, long sleeve tees, and hoodies are made to size (unless noted otherwise) all ladies favorite fitted shirts usually run a size smaller so we recommend that you order 1 size up form your normal sizings.
Prices for our products are subject to change without notice.
Prices will not be retroactively adjusted.
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are sent to the original form of payment.
If you no longer have the original payment method you will be reasonable to reach out to your financial institution.